Positive experience with SAP Sales Cloud tracking deals and conversations
July 10, 2025

Positive experience with SAP Sales Cloud tracking deals and conversations

Jocelyn Menard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • SAP Intelligent Sales Execution (Datahug)
  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

The Sales and Marketing departments are able to do everything in this singular platform like track touchpoints, opportunities, and sales activities and the dashboards are very helpful for understanding sales performance.

Pros

  • Sales pattern analysis.
  • Seamless integration of on-premise and cloud-based processes.
  • Contract life cycle management.
  • Pipeline manager.
  • Facilitates intelligent selling.

Cons

  • Complex customizations need additional technical expertise.
  • Resolving complex queries might take longer at times.
  • The mobile version doesn’t match the desktop functionality.
  • Ensures the sales team is equipped with warm leads ready for conversion.
  • The AI assistant reduces manual tasks for sales reps.
  • Clear vision of sales process along with the data handling and process flow management.
It’s robust integration with our existing tech stack tools brings together Contacts data activity which is very useful for customer analytics and removes the need for excel sheet in many business scenarios.
It provides a good amount of flexibility and customization at a competitive rate. Other systems in the same price bracket have a lot of functionality missing in comparison.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

When you first start using SAP Sales Cloud, Sales Manager will begin to see all data regarding their accounts and see exactly what is happening with leads and opportunities. It stands out for its ability to streamline sales processes and it will let you tailor metrics to your unique business needs.

SAP Sales Cloud Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
8.8
Custom fields
8
Custom objects
8
Scripting environment
9
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
8.0
Mobile access
8

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