Reliable tool to tailor pipelines flexibly to support strong lead and opportunity management
July 09, 2025

Reliable tool to tailor pipelines flexibly to support strong lead and opportunity management

Satyam Malik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Quotes and Contracts
  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

At our company, we use SAP Sales Cloud to track the entire sales pipeline. For example, it provides a single place to store activity about our sales process and who we engage with, streamlines the quote creation and approval process which accelerates deal cycles. We were able to achieve better collaboration between sales, marketing, product management, and customer support.

Pros

  • AI-driven prioritization of leads.
  • Sales coaching
  • Reporting and source of truth for Sales Team

Cons

  • All the rules required to make changes to some of the fields.
  • Some integrations require additional licensing.
  • Increase in the number of beverage orders per month
  • Higher deal close rate due to the reminders
  • We already have a base of thousands of leads
All the features in one place make it easier to get multiple tasks done at once, especially the integration part, it’s good at integrating emails and also works well with integrating identification and verification tools to identify prospects.
It’s highly scalable making it very good at displaying figures and supporting complex data analysis, and the options to customize it are endless. I have used it in multiple industries now and it works so well with every vertical.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

Yes

Would you buy SAP Sales Cloud again?

Yes

I’ve seen other organizations try to stitch various solutions together to try create the level of robustness offered by SAP Sales Cloud but result in duplicate efforts. My recommendation is just get SAP Sales Cloud, the implementation is smooth and the tool will give you clear visibility into each sales opportunity in your pipeline.

SAP Sales Cloud Feature Ratings

9.9
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
9.7
Case management
10
Call center management
10
Help desk management
9
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.5
Custom fields
8
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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