My experience using SAP SuccessFactors
December 09, 2022

My experience using SAP SuccessFactors

Luciano Gardesani Marques | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning

Overall Satisfaction with SAP SuccessFactors

We use SAP SuccessFactors to support customers projects that demand Peformance Management, Learning tracks and Onboarding processes. The solution is complete, mature and very suitable for medium/big projects, specially when the on-line culture is already established inside the company. It is a high-customizable platform that can support easily most of projects, but there are a few things that could be improved, specially thinking about user experience and reporting.

Pros

  • Consistent and solid platform
  • Nice integration with Outlook
  • Good progress tracking
  • Efficient onboarding

Cons

  • End user experience
  • Reporting could be more flexible/customizable
  • Integration to other systems (3rd party)
  • Improved HR flexibility and productivity
  • More consistent data for managers
  • Faster communication
Most of times it was easy to integrate to other SAP products/modules, but not always on a satisfatory level. Sometimes the level of integration is too simple and does not support completely specific and previous processes. The integration to other platforms/providers could be improved, and is not always easy to deploy. It depends on the type of integration and data, which may become not viable in terms of efforts and costs. This is an important topic to be explored before deployment.
In our projects, compliance topics never became a real issue when deploying or using SAP products/modules. The platform is clearly prepared and solid to support customers from different countries/regions, and is actually evolving through time. So far, it´s been flexible and robust enough to address compliance settings, even when considering different companies and/or specific scenarios.
We believe that all top global providers that complete with SAP, are in the same level in terms of the main functionalities for supporting HR processes. SAP seemed to be more robust on each process, and more consistent when considering best practices applied to their modules. It may be hard to use sometimes, but it certainly has good answers to support a wide variety of scenarios and specific business needs.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

I believe this solution can be very efficcient for medium/big projects in companies where there is already an on-line culture well established. The platform is high customizable which can become a bit tricky, if a good process is not already designed/defined (previous HR experience is recommended). Considering the pricing policy, I think the solution may not be cost-effective for small projects.

SAP SuccessFactors HCM Feature Ratings

8.1
Employee demographic data
9
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.3
View and generate pay and benefit information
9
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
6.0
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
8
Performance improvement plans
8
Review status tracking
9
Review reminders
8
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
8.3
Corporate goal setting
9
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
8.3
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
8
Duplicate Candidate Prevention
8
Applicant Tracking
8
Notifications and Alerts
8

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