Sauce Labs is the way to go!
Overall Satisfaction with Sauce Labs
We use Sauce Labs to run all of our automated tests (that require a user-interface) on their provided VMs, primarily being used by the QA Engineering team. We have web/front-end tests consuming VMs, as well as mobile tests running on emulators/simulators.
Pros
- Always up and running: I'd say 99.9% it's up and running, as I've rarely experienced any down time with their VM farm machines.
- Reliable: we run our automated tests on their VMs at least every hour, around the clock, and their service is very reliable and working properly.
- Community: good online community of other people using Sauce Labs with tips/tricks; often see Sauce Labs at conferences and it's nice to talk with them about what they have planned (new features).
- New features added: dashboard tools with good drill down capabilities, as well as grouping features. This allows us to see what test(s) are constantly failing and what the issue(s) were each time.
Cons
- Cost: it's a little bit pricey, but I don't pay the bill so I'm not complaining too much there. Overall, I'd say the price isn't ridiculous but it's not inexpensive.
- Logs: I don't find their logs very useful for front-end web tests, I usually refer to my own logs if I have a bug/issue/error that needs investigation.
I haven't used any service like Sauce Labs, but we use JIRA Software. I don't think it would be fair to judge the two against each other, as they both accomplish different things.
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