Item: Scale Computing Platform
Rating: 10
Author: Wesley Johnson

Overall Satisfaction with Scale Computing HC3

Use Cases and Deployment Scope

We are using Scale Computing HC3 nodes at each plant to decrease our physical server count and increase our efficiency of hardware use. We are using Scale nodes at all locations throughout our company. The clusters make it much easier for our small IT department to handle hardware downtime and maintenance.

Pros and Cons

Pros

Simplicity is the number one priority for us. It's very simple to spin up a virtual machine and have it up and running quickly.
Customer support has been fantastic. When we have an issue, usually Scale contacts us before we even realize there is some sort of issue going on.
Setting up and installation has also been very simple. In the past, we tried traditional 3-2-1 virtual infrastructure but having storage, networking, and compute tied together has made it much easier for our IT department to be able to deploy new items in a timely manner.

Cons

There are times when the alerts can be a little vague if you don't contact customer support to get a clarification of what might be wrong.
I would like to see some integrated backup support at some time, and not have to use a third-party agent on each virtual machine.

Support Rating

So far we have had nothing but excellent support on every issue we have encountered in our two years of running Scale in our company. If you call support, you usually get someone on the phone within a few minutes of hold time, which is a big win for us.

Return on Investment

The biggest ROI for us has been time. We have saved so much wasted time by cutting down on replacing multiple physical servers with more hardware to maintain.
We also have saved quite a bit of money by not having to buy lots of new hardware. Scale nodes make it much easier for us to really take advantage of and allocate resources more efficiently than physical servers ever did.

Likelihood to Recommend

In our situation, Scale Computing has been an excellent fit for our network. Being a medium-sized company with a small IT department, we have been able to leverage the ease of use to greatly speed up our ability to react to new ideas, and knowing that our virtual machines are running on a solid platform makes everyone feel better about our hardware on the backend. We are much less concerned with single points of failure in the server room.

Comments

Please log in to join the conversation

Craig Theriac
(Vendor Representative) commented 5 years ago
Thank you for taking the time to review HC3! Regarding 3rd party backup support, Acronis just announced agent-less support for HC3 in their v15 Cyber-Backup release this past month! I’ll have our team reach out with more information in case it is helpful.
- Wesley Johnson
  commented 5 years ago
  I would appreciate that very much! Thank you.

Scale Computing HC3 allows IT to reclaim time!