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Scale Platform support our local police dept.
February 20, 2024

Scale Platform support our local police dept.

Bob OKeefe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Scale Computing Platform

Currently, we have a 3-node Scale Cluster running the servers at our Police Department. We had a VMWare solution, but for the local tech staff, it was too cumbersome and expensive. Scale is very simple for the Police Dept to manage.
  • Updates - Almost a single button to push and then Scale completes all updates.
  • Cloning - Again a single button and done.
  • Setup - The setup of all 3 nodes took approx 1 hour.
  • We have used Scale for just under a year and have not yet noticed any area that needs improvement.
  • I actually joked with my Scale rep that the system is so easy to manage and foolproof that we don't login to the console often enough and can never remember the password
We had one need for support post-setup, and the person who answered the phone was the support person I needed. No transfer, no level one, and our accents were similar enough that we understood each other easily. The problem was actually in my switch, not with Scale, but the support person still assisted me and got the entire cluster up and running again in under 30 minutes. They are truly a partner not just a vendor.
The Scale Cluster at our Police Department runs all the police servers, apps, files, DC, and, most importantly the systems that run our Police Dispatch 911 Center, including mission-critical Emergency Medical Systems. If these systems go down, it could be a life-or-death situation.
  • Simple management has freed up staff to do other tasks.
  • Our plan established a simple annual budget which is needed in a local government.
We previously used Microsoft Hyper V and VMWare and, before that, a room for single-purpose servers. My satisfaction with Scale is because it is a more straightforward product to install and use; it has incredible speed and reliability. In the past, getting support from Microsoft was labor intensive, and with VMWare, there was a language accent barrier.

Do you think Scale Computing Platform delivers good value for the price?

Yes

Are you happy with Scale Computing Platform's feature set?

Yes

Did Scale Computing Platform live up to sales and marketing promises?

Yes

Did implementation of Scale Computing Platform go as expected?

Yes

Would you buy Scale Computing Platform again?

Yes

I would recommend it to anyone who has three or more servers. We just received another quote as I am about to deploy Scale at City Hall as well. This will replace my 8-year-old VMware cluster that hosts 20 servers.