SciQuest user for 3 Yrs
Anonymous | TrustRadius Reviewer
Updated January 05, 2016

SciQuest user for 3 Yrs

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

14.0

Overall Satisfaction with SciQuest

Sciquest is being used across the organization as an e-procurement system. The system helps faculty and staff get state contracted prices for goods purchased for research and administrative purposes.
  • Sciquest integrates well with vendors and POs get dispatched to vendor quickly which helps in faster delivery of goods.
  • cXML interfaces with Vendors for Invoices
  • Enforces state contracts
  • Less manual intervention
  • Sciquest's reporting tool needs some improvement
  • Sometimes Vendors with multiple locations causes orders and payments going to wrong locations
  • There can be some improvement on item searches.
  • Great for enforcing state contract compliance. Reduces the needs for bids and RFPs
  • Reduces time between order and delivery
  • Easy user interface
Better enforcement of state contracts. Sciquest also has good form builder functionality
SciQuest Select Site is a good B2B system with friendly user interface. The system is easier to use for catalog, hosted and punch out vendors. Integrations with other systems (financials) may become a challenge during upgrades to your in house systems or SciQuest upgrades.

Using SciQuest

9000 - We use sciquest for e-procurement and travel
4 - Mostly functional support to the application users are done house. Technical issues are reported to Sciquest. Integrations issues are resolved working with Sciquest or internal development team for PeopleSoft
  • We punch out to vendor site for state contracted item. Makes it easier for users as most of the information is brought over from the vendor site to Sciquest
  • It is easy to create non-catalog items and dispatch the PO to vendors
  • We use Sciquest forms a lot for other process that require approvals
  • We use it for employee Travel Authorizations.
  • We use it for other reimbursements to Vendors,students and employees
  • Very easy to activate State contracts into our system because we are under the same umbrella organization
  • We are looking at Sciquest's TSM module
Our SciQuest system is implemented based on guidance from the State and hence their decision could impact ours.

Evaluating SciQuest and Competitors

  • Product Features
  • Product Usability
Ease of use and also the fact that the State of GA uses the same system and we could easily leverage the State contracts without duplicate entry.
We are pretty satisfied with the product for now but at the same time if the financials system that we are using had the e-procurement feature just like Sciquest we would have preferred to use that instead of 2 systems

SciQuest Implementation

Test, Test and test again especially integrations.
Change management was a major issue with the implementation - Since we decided to let all the employees on campus to use the system we had to go through several iterations of training. Even though we are live for more than 3 years now, we still conduct trainings for our new users.
  • Too aggressive schedule
  • Internal project team resources also had to handle their day job as well
  • Working with Sciquest technical resources was a challenge

SciQuest Support

It is easy to get known issues resolved quickly but sometimes if you don't get the right support person it might take a while.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Quick Initial Response
None
No - The maintenance if already expensive
Yes - It depends on whether it s a quick fix or not. If it is not then it will be part of a feature enhancement

Using SciQuest

It very easy to use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • user interface
  • workflow approval
  • history/ change tracker for each document
  • Will have to get sciquest to complex workflow changes or setup. It is not available institutions to modify or change
  • Changes to integrations are difficult