Review from a K-12 Perspective
We use JAGGAER as a Requisition to PO solution and we also process invoices through JAGGAER. JAGGAER helps automate parts of our …
Overview
What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement…
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What is JAGGAER?
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and…
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What is Periscope Source?
Periscope Source (formerly BidSync) is a suite of e-procurement software now owned and supported by Periscope Holdings in Austin, Texas since the December 2014 acquisition.
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What is JAGGAER?
JAGGAER Video
JAGGAER Autonomous Commerce - Transforming the way businesses conduct enterprise commerce.
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JAGGAER Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
JAGGAER is a procure-to-pay provider in the higher education and government sectors. JAGGAER eProcurement and strategic sourcing customers gain access to suppliers on a scalable, customizable platform. The JAGGAER SaaS-based, source-to-settle solution provides unparalleled visibility, insights and recommendations to procurement leaders and suppliers. The result is a fluid supply chain driven by spend analysis, contract management, and an accounts payable solutions.
Reviewers rate Implementation Rating highest, with a score of 9.
The most common users of JAGGAER are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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SciQuest, a procurement software used by various organizations, has proven to be an essential tool for streamlining purchasing processes and improving efficiency. Users have reported that the software is user-friendly and easy to learn, making it accessible for the whole organization. One of the key use cases of SciQuest is its ability to centralize and automate purchasing activities. For example, at University Hospital in Newark, NJ, SciQuest is used for all purchases that go to outside vendors, ensuring competitive pricing and significantly reducing paperwork and man-hours. The software also offers a comprehensive solution for managing vendor contracts, allowing users to create and store contracts within the system. Additionally, SciQuest's Spend Director module enables users to track spend against these contracts, ensuring compliance and optimizing procurement decisions.
Another valuable use case of SciQuest is its integration with other systems and platforms. The software seamlessly integrates with financial ERP systems, such as Ellucian's Banner, enabling users without access to the financial ERP to shop for products and assign them to others who do have access. This integration ensures a smooth procure-to-pay process for users in multiple departments and locations. SciQuest also facilitates e-procurement on campus by offering an online catalog and automating the requisitioning process. This allows faculty and staff at universities to easily purchase items needed for labs or other purposes.
Furthermore, SciQuest has been widely used across different industries beyond healthcare and education. For instance, Promega utilizes the SciQuest applications to provide product and price information to customers in the Academic, Biotech, and Pharmaceutical industries. The software acts as a central hub for procurement needs, supporting various functionalities such as creating punchouts, hosted catalogs, non-catalog POs, and check requests.
Although there have been some challenges reported with certain workflow features not fully aligning with existing approval policies within organizations, overall, SciQuest has revolutionized manual procurement processes by automating tasks and providing efficient solutions. It has become the go-to tool for various organizations, enabling them to optimize their purchasing activities, save costs, and improve overall productivity.
Highly Customizable User Interface: Users have expressed that the user interface of SciQuest's Spend Director is highly customizable and user-friendly. Many reviewers have stated that they appreciate being able to easily personalize their interface to suit their specific needs and preferences, allowing for a more tailored and efficient experience.
Extensive Documentation: The availability of extensive documentation has been praised by users as it allows them to easily find information on how to perform certain tasks within the system. Several reviewers have mentioned that the comprehensive documentation provided by SciQuest helps them quickly troubleshoot issues and learn new functionalities, enhancing their overall usage of the software.
Convenient Repository Feature: Users commend the convenience and easy access provided by the repository feature in SciQuest's Spend Director. Multiple reviewers have highlighted this feature as a valuable aspect of the software, consolidating all contracts in one place, making it effortless for users to locate and manage important documents related to procurement and purchasing processes.
Cons:
- Limited integration capabilities: Some users have expressed frustration with the limited integration capabilities of SciQuest, particularly in terms of integrating with other software such as Crystal Reports or MS Access. This has led to the need for building a shadow database for ad-hoc reports, which adds complexity and effort to the reporting process.
- Lack of intuitive features: Several users have found certain features of SciQuest to be lacking in intuitiveness. For example, the Supplies Manager module is considered rudimentary and the current report functionality is viewed as manual and lacking comprehensive data elements. Additionally, some users feel overwhelmed by the numerous options provided by SciQuest, making it difficult to navigate through the system efficiently.
- Inadequate customer support: A number of users have mentioned issues with customer support provided by SciQuest. While acknowledging that support help is still generally good, some users feel that it has lost its edge over time as the company focused on emerging products. Furthermore, there are concerns about the technical help desk's management of outstanding tasks decreasing as the company grew, resulting in slower response times and potentially unresolved issues for customers.
Users have provided several recommendations to improve the experience with Jaggaer. These include obtaining the manual and seeking help from the Technical support team, getting a demo before purchasing, and keeping an eye on orders for occasional mismatches. Additionally, users recommend that suppliers and customers utilize Jaggaer as a central platform for exporting usage, vendor ratings, quality certifications, and environmental certifications. Another suggestion is to understand business requirements before determining if Pool4Tool is the right solution. Overall, Jaggaer is praised for its functionalities and excellent Technical support team.
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Reviews
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January 05, 2016
SciQuest user for 3 Yrs
Score 9 out of 10
Vetted Review
Verified User
Sciquest is being used across the organization as an e-procurement system. The system helps faculty and staff get state contracted prices for goods purchased for research and administrative purposes.
- Sciquest integrates well with vendors and POs get dispatched to vendor quickly which helps in faster delivery of goods.
- cXML interfaces with Vendors for Invoices
- Enforces state contracts
- Less manual intervention
- Sciquest's reporting tool needs some improvement
- Sometimes Vendors with multiple locations causes orders and payments going to wrong locations
- There can be some improvement on item searches.
- Great for enforcing state contract compliance. Reduces the needs for bids and RFPs
- Reduces time between order and delivery
- Easy user interface
Better enforcement of state contracts. Sciquest also has good form builder functionality
9000
We use sciquest for e-procurement and travel
4
Mostly functional support to the application users are done house. Technical issues are reported to Sciquest. Integrations issues are resolved working with Sciquest or internal development team for PeopleSoft
- We punch out to vendor site for state contracted item. Makes it easier for users as most of the information is brought over from the vendor site to Sciquest
- It is easy to create non-catalog items and dispatch the PO to vendors
- We use Sciquest forms a lot for other process that require approvals
- We use it for employee Travel Authorizations.
- We use it for other reimbursements to Vendors,students and employees
- Very easy to activate State contracts into our system because we are under the same umbrella organization
- We are looking at Sciquest's TSM module
No
- Product Features
- Product Usability
Ease of use and also the fact that the State of GA uses the same system and we could easily leverage the State contracts without duplicate entry.
We are pretty satisfied with the product for now but at the same time if the financials system that we are using had the e-procurement feature just like Sciquest we would have preferred to use that instead of 2 systems
- Vendor implemented
No
Change management was a major issue with the implementation
Since we decided to let all the employees on campus to use the system we had to go through several iterations of training. Even though we are live for more than 3 years now, we still conduct trainings for our new users.
- Too aggressive schedule
- Internal project team resources also had to handle their day job as well
- Working with Sciquest technical resources was a challenge
No
The maintenance if already expensive
Yes
It depends on whether it s a quick fix or not. If it is not then it will be part of a feature enhancement
Usually it is a reasonable support.
- user interface
- workflow approval
- history/ change tracker for each document
- Will have to get sciquest to complex workflow changes or setup. It is not available institutions to modify or change
- Changes to integrations are difficult