ScreenConnect Review
March 15, 2017

ScreenConnect Review

Jason Feldstein | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

We use ScreenConnect to support our clients' computers and networks. It has been fast and reliable.
  • Works fast.
  • Easy installation or on-demand access.
  • Like the ability of using add-ons to the product.
  • Needs better user control, by allowing permissions to systems to specific users.
  • Increased efficiency of technicians through support for multiple sessions.
  • Efficiency gain through fast connection times.
  • Allows us to bill for immediate resolutions without travel to the client's site.
ScreenConnect is faster, easier to use, and costs less.
Any remote support of systems and networks.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
7
Centralized management dashboard
9
Session record
9
Annotations
8
Monitoring and Alerts
7
Multi-platform remote control
9