Overall Satisfaction with ScreenConnect
Previously we used it to support customers of our software products. Currently, we use it to support our internal users and servers, as well as a means to connect to billing service clients to transfer files.
- Connects through firewalls
- Easily create and connect clients to temporary support sessions
- Easily set up permanent access sessions
- Screens depend on remote monitors bein connected, so can't change resolution or add monitors for servers without physical monitors being connected.
- Temp sessions run without admin permissions, don't show admin credentials dialog, so admin support tech can't perform admin functions remotely if the user isn't an admin.
- Greatly reduced travel requirements
- Lowered training requirements (can use for file transfer instead of training clients on ftp, etc.)
- logme and goto
Liked self hosted option. Fewer connection issues.