ScreenConnect Review
Updated April 25, 2017

ScreenConnect Review

Jason Christian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ScreenConnect

Previously we used it to support customers of our software products. Currently, we use it to support our internal users and servers, as well as a means to connect to billing service clients to transfer files.

Pros

  • Connects through firewalls
  • Easily create and connect clients to temporary support sessions
  • Easily set up permanent access sessions

Cons

  • Screens depend on remote monitors bein connected, so can't change resolution or add monitors for servers without physical monitors being connected.
  • Temp sessions run without admin permissions, don't show admin credentials dialog, so admin support tech can't perform admin functions remotely if the user isn't an admin.
  • Greatly reduced travel requirements
  • Lowered training requirements (can use for file transfer instead of training clients on ftp, etc.)
  • logme and goto
Liked self hosted option. Fewer connection issues.
End user customer support works great. Could be better for internal support needs.

ScreenConnect Feature Ratings

Remote Administration
7.8
Screen sharing
9
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
9
Initiate remote control from mobile
6
Remote management of servers & workstations
7
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
9
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

ScreenConnect Support

Screen Connect works really well for support. Usually easy for clients to connect to a session, and being able to directly see and control a user's computer makes support so much easier.

Comments

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