ScreenConnect...Connect to the World in an Instant
April 24, 2017
ScreenConnect...Connect to the World in an Instant
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
We use ScreenConnect with all of our employees to assist in IT help with customers who are on the road. We love that if someone is out of the office we can easily help them with any issue and they can see what is going on. It has assisted in time because we do not need to drive somewhere or talk on the phone and have them explain the issue, they can recreate the issue and have us see it in real time.
- I love that after I need to reboot it easily reconnects.
- The ability to let the client see what we are doing so they feel more involved and may learn how to address the issue in the future.
- The ease for a user to get connected without going through a lengthy process.
- I believe sometimes there is a lag in the mouse.
- The web page can sometimes be a little more confusing than I would like.
- We have seen a decrease in calls because we can teach the client about the problem which I think is key to good customer service.
- The ability to help clients who are not in the office right away and solve a problem helps make them more productive.
We began to use ScreenConnect because it was quicker and more efficient than Windows Remote Desktop Connection. We have not used any other product while I have worked here and would not recommend any other product. I believe it is a fair price for a great product that has increased our productivity and our relationship with clients. Being able to teach them and letting them see what we are doing has made it more personal and interactive.