Item: ServiceNow Now Platform
Rating: 7
Author: Verified User

Overall Satisfaction with ServiceNow Now Platform

Use Cases and Deployment Scope

In our organization we use ServiceNow Now Platform to automate business workflow
management. We use it as a service desk to mange incidents,
configuration changes and service requests. It allows us to analyze and
solve our ans our customer
problems. We also use it as knowledge base which helps us to make
correct decisions. Dashboards visualize the main indicators of the
system and allow you to quickly assess its condition.

Pros and Cons

Pros

Incident management
Service requests management
Problem management
Change management

Cons

The ServiceNow Now Platform is resource intensive, which impacts performance
Greater flexibility of settings creates difficulty in their implementation
The peculiar interface is not always understandable

Return on Investment

The platform allows you to automate many business processes
Especially suitable for It companies

Usability

The platform offers a flexible, customizable interface. Setting up the program may require dedicated resources and significant effort. Some program options are difficult to manage and therefore can lead to errors during operation. Due to the great customization possibilities, you will have to adapt the program to the needs of the organization

Alternatives Considered

IBM Maximo Application Suite and Request Tracker

The ServiceNow Now Platform is more customizable to meet your organization's specific needs and expectations. However, if you need a system that is already specialized for a specific application, you may choose something else like IBM solution. A good price offer or partnership with a supplier may also influence your choice.

Key Insights

Do you think ServiceNow Now Platform delivers good value for the price?

Not sure

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Now Platform go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Now Platform again?

Yes

Likelihood to Recommend

The ServiceNow Now Platform is suitable for large organizations that can provide sufficient human and hardware resources to implement, configure and support the platform. For small organizations, the effort to implement and support the platform will probably force them to pay attention to the offers of other suppliers.
Safety considerations may also influence decision making

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IT service management in cloud