Level Up With ServiceNow Now Platform!
July 02, 2024

Level Up With ServiceNow Now Platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

We use the ServiceNow Now Platform for all of our ITSM services, service catalog, CMDB as well as some non-IT use cases where ticket management and/or data hiding is required. We also use the discovery tool for all of our servers (on-prem and cloud)

Pros

  • Ticketing
  • Ease of configuration
  • Service catalog

Cons

  • Location of installation of applications/updates to the platform
  • Document site can be frustrating to navigate at times
  • When updating catalog items, having a "add all related" link for update sets would be wonderful
  • The automation abilities that the platform has have enabled us to reduce the amount of time required for onboarding/offboarding employees
  • We have been able to automate certain AD functions as well, which has reduced the amount of manual effort required
While there are some nuances to the tool that can be a bit awkward, overall it is a very simple and easy to use interface. From a development perspective,it is leaps and bounds over BMC Remedy.
After running with the BMC platform for over a decade, we switched to ServiceNow Now Platform for multiple reasons. It's placement over BMC in the Gartner Magic Quadrent, it's ease of use and development were among the top reasons. In my opinion, BMC has not aged/grown well with the times. Whereas ServiceNow Now Platform is a very elegant, modern solution (both in terms of use as well as development options) which provided us with a very robust platform on which to build on.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

Yes

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

Anywhere that you need a ticketing system to track incidents, change, problem and work tickets. It also excels for asset and the service catalog. It also has the ability to create custom applications where you need something special or making ticket data available to only specific users.

ServiceNow Now Platform Support

All support tickets that we have submitted have been addressed promptly and solutions are VERY well documented.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Comments

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