Overall Satisfaction with SharpSpring
We're using SharpSpring for both our marketing and sales programs. For marketing, it's our tool to create list emails and landing pages for conversions/offers. It lets us stay up to date with our contacts through form submission details and knowing which pages of our site they frequent the most. On the sales side, we set up automation drip-programs for our new offers and are able to use it for outreach. Automating all of these processes saves us a lot of time and from having to hire extra personnel to do admin work. The biggest problem it addresses is making a small team operate like a large one.
- Great visual landing page and email builder on the marketing side. Easy to build templates, or you can use existing ones to start from
- Automated social media tool lets me connect multiple platforms (Linkedin, Twitter, Facebook) and schedule posts for all of them while utilizing my landing pages and blog posts with tracking links.
- Contact record/timeline provides a detailed history of how a contact has interacted/engaged with our business on our blogs, landing pages, emails and workflow programs.
- I'd like the see the UI updated to look more like other newer, modern software (HubSpot is the prettiest)
- I'd like to see a larger community forum so that SharpSpring users can connect with each other to share ideas on how the platform could be better and how to create workflows to solve common business problems.
- I would like to see the ability to edit html in the visual on a per module basis instead of just on the entire page/email.
- SharpSpring's spend is minimal, so ROI was realized in less than 6 months for us.
- ROI was realized in the extra people we didn't have to hire because the tool alone scaled our team
- One of the biggest helps is that this tool's reporting actually helped us measure ROI, and we didn't have anything in place before that could do that.
SharpSpring is the second best for looks and ease of use (HubSpot). But, the price tag is less than 1/3 of HubSpot, so it's a small sacrifice to make to get a tool that works as powerfully. It's more intuitive and easier to manage and build in than Marketo, Pardot and Act-On. The team is constantly making updates to the platform and giving customers what they're asking for, which is great. Support is also quick, which makes for minimal stop in my workflow.