Really happy with SharpSpring
February 13, 2020

Really happy with SharpSpring

Maria Clara Santa Cruz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We support and coach our clients in their marketing and sales processes. We use SharpSpring to design with them their clients' customer journey from brand recognition to sales objectives fulfilled. We consolidate digital channels interactions getting segmentation through prospect interests. We support this work with design and content management.

Pros

  • Feedback and consolidation of interest in multiple channels.
  • Lead score qualification to understand prospect interest.

Cons

  • In customer service you can work around with workflows.
  • Custom reports can be improved. Basic reports are covered.
  • Helps to show clients the ROI from marketing budgets.
  • Shows a different approach from marketing efforts: You can notice WHO is interested.
SharpSpring's price is affordable, in comparison with other CRM and marketing solutions. SharpSpring is easy to manage in order to create client strategy faster.
SharpSpring is well suited to business-to-business scenarios where digital marketing and sales are priorities.
For B2C businesses, the marketing is completely covered, but customer service has to be completed through workflows.

Constant Contact Lead Gen & CRM Feature Ratings

9.3
WYSIWYG email editor
10
Dynamic content
9
Ability to test dynamic content
9
Landing pages
8
A/B testing
10
Mobile optimization
9
Email deliverability reporting
9
List management
10
Triggered drip sequences
10
9.8
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
10
10.0
Calendaring
10
Event/webinar marketing
10
8.5
Social sharing and campaigns
9
Social profile integration
8
9.3
Dashboards
10
Standard reports
10
Custom reports
8
9.7
API
10
Role-based workflow & approvals
10
Customizability
10
Integration with Salesforce.com
10
Integration with Microsoft Dynamics CRM
9
Integration with SugarCRM
9

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