Item: Constant Contact Lead Gen & CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

SharpSpring is being used only by the marketing department. It solves the need to send emails to educate our existing software users along with our potential new business leads. It provides me the ability to market to more contacts than my previous system for less money. Great value and agency support!

Pros and Cons

Email marketing.
Tracking Interactions with customers.
Social media posting.

Integrations.
Ability to use date ranges in filtering/segmenting lists.
Ability to add queues as users like in Salesforce.

Return on Investment

Too early to tell.
Only been using it 6 months.
I believe it is having a positive impact on ROI.

Alternatives Considered

HubSpot

I switched from HubSpot to SharpSpring and I'm a one-person marketing department so it was a lot of work to figure out the migration and all the changes needed on my website. I got it done with a little help from SharpSpring's Professional Service. SharpSpring is not as user friendly but once you learn how to use it, it works. The cost compared to HubSpot makes much more sense for a small business.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Usability

It is a quality marketing software for a decent price. I can segment my lists and email relevant messages to groups of my contacts. Automation feature makes it easy to set up drip campaigns and maximize efficiency. The life of the lead timeline showing all the actions associated with a contact is super useful!

Support Rating

Technical support has been very helpful and responsive. There have been several things I wanted to do that I discovered were not available so I was able to submit them as ideas to be considered for development. I have had one ticket open for months that they have been very on top of working but still no solution so it can be frustrating. Overall very good though!

Likelihood to Recommend

SharpSpring is well suited for agencies or any company needing a full marketing automation platform. I'm still new and learning more every day. The system is very robust! I have greatly improved my ability to engage with our current users. I'm looking forward to getting integrations working which will allow me to engage with new leads.

Great value and agency support!

Overall Satisfaction with SharpSpring