Inexpensive for all of the features you get.
Updated February 10, 2021

Inexpensive for all of the features you get.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with SharpSpring

We use SharpSpring for our own automated marketing and CRM as well as several of our clients. It's being used by the President, VP, and VP of Technology. The system addresses the need for a CRM program, automated marketing and also provides some analytics for our clients. Our client uses it for visitor tracking and event triggers. We use it as a good way to send personalized emails to prospects.
  • Visitor tracking is a great feature. You'll receive daily emails on who is going onto your website.
  • Event triggers or automated emails are another great feature. It allows our clients to be more self-sufficient in communicating with their prospects.
  • The CRM feature is a good feature for both us and our clients. Lead scoring is a huge plus.
  • E-mail templates are very easy to use and you can do custom coding.
  • The certification courses are time-consuming. You'll really have to invest in the time to go through each course.
  • The social media integration doesn't really do much for us. It might be good for others but it doesn't add any value.
  • The database/list uploads are a bit difficult, but that might be because they want to ensure you are uploading a clean list.
  • A positive impact is that we are able to provide this to our clients and set them up with accounts, get them email templates and have us manage the program using just one platform.
  • We have enough clients now on our account that it pays for itself.
  • Overall, we wanted to be active in prospecting/new business and this has helped us to do this simply by the fact that we don't have to bring it into the creative studio - any executive can go in and send emails out with the pre-designed email templates.
Salesforce was a lot more expensive than SharpSpring and they didn't give us the ability to white label clients. We were looking for a CRM system and we found that SharpSpring had a lot of integrations and features that are all in one. Their customer service was a lot better also.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

SharpSpring is pretty intuitive. The interface and UI/UX is acceptable. There could be some minor improvements but overall it works for us and for our clients. Anyone can go in and use the system. However, you would have to take the time to go in and learn about the other features that are more complex - like even triggers. If you aren't a developer, then it might take some time to learn it.
SharpSpring's customer service and support team have always been on-point. Their response times are very fast, and they are always very knowledgeable. Even their account services team are very responsive. I'm very happy with their customer service and overall support (we don't even have a large account with them but they are always there to help).
If you use a CRM program, an email marketing program, and web analytics for tracking activity to your website then this is a great affordable all-in-one tool. Companies that don't need prospecting or don't have a database won't need this system as much. It works best for companies who have a small marketing group and needs automatic triggers in order to market to their current customers or prospects.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
8
Ability to test dynamic content
8
Landing pages
8
A/B testing
8
Mobile optimization
8
Email deliverability reporting
9
List management
10
Triggered drip sequences
10
Lead nurturing automation
9
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
10
Calendaring
9
Event/webinar marketing
9
Social sharing and campaigns
9
Social profile integration
9
Dashboards
9
Standard reports
9
Custom reports
9
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
9
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated