Item: Constant Contact Lead Gen & CRM
Rating: 9
Author: Fernando Castro

Use Cases and Deployment Scope

Sharpspring has been a very useful tool in helping the team manage and optimize our CRM and new business endeavors. Our sales team is the one that uses it the most, while managers and partners often help in feeding leads information and in meetings to review department goals. We find the service very helpful in visualizing pipeline sales information, and in marketing automation services.

Pros and Cons

Marketing automation
Pipeline analisys
Lead management
Conversion analisys

Interface Updates
email mkt builder improvements
Landing page builder improvements

Return on Investment

SharpSpring has helped Obra achieve a 7 ROI.
SharpSpring has helped us manage 300+ business leads in the past 2+ years.
SharpSpring has positively impacted our CRM practice and team performance.

Alternatives Considered

Mailchimp and HubSpot CRM

Sharpspring helps us consolidate two old services we used in a simpler fashion. Our team made the recommendation to migrate and it's been a great success to sales and marketing teams. I myself as a partner get to see some of that improvement in both department's performance so very happy about that transition.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

ClickUp, Figma, Google Analytics

Usability

As a product designer myself, I understand there are a few improvements to be constantly done here. In my case, the email and page builder experience still has a lot to improve. I do enjoy the reports and contact management tools so overall it's a great tool. That consolidates several features in one service so to me it's worth the investment.

Support Rating

I haven't personally used the support of SharpSpring yet, tho both my tech lead and marketing leads have mentioned reaching out and always having quick responses from the team.

Likelihood to Recommend

Sharpspring is well suited for marketing teams looking to amplify their CRM reach and quality performance. It's not so appropriate for teams that still need to build a marketing practice and process because it had robust features that wouldn't yet be used and so the cost/benefit would not be a good company investment.

SharpSpring will definitely stay the service of choice as we grow our digital shop services.

Overall Satisfaction with SharpSpring