Item: MiCloud Connect
Rating: 8
Author: Mark Famiglietti

Overall Satisfaction with ShoreTel Sky

Pros and Cons

Pros

ShoreTel Sky Support is responsive, effective and quite good.
ShoreTel Sky functionality meets the demands of our fast-paced, cloud-centered business.
ShoreTel Sky suite of products serves our needs quite well.
ShoreTel Sky is very dependable and is something we trust.

Cons

Some provisioning tasks aren't fully integrated into the ShoreTel Sky portal. Examples include the provisioning of new user accounts which is done through an old portal UI and Sky Mobility which requires online provisioning be followed up with a call to support to finish enablement.

Return on Investment

We've experienced overall ROI because our phones are up virtually 100% of the time. Our previous vendor had frequent service interruptions which caused our company to lose productivity.
With ShoreTel Sky, our staff is able to work on-site or remote without our clients or their team members even noticing. Call flow and routing, conferencing, Mobility, Scribe enable our teams to work whenever and wherever they are.
Advanced reporting helps our Business Affairs department track and monitor usage.
Salesforce integration helps our team document interactions with clients more efficiently with less effort.

I recommend ShoreTel Sky to colleagues because of three main questions:
1) How reliable is the service? ShoreTel Sky is very reliable. I never have to think about it.
2) Does it meet the needs of our users? ShoreTel Sky provides dial tone to whatever device you need (desk set, mobile phone, soft phone, etc), on-demand conferencing, international, CRM integration.
3) Do they provide great support? ShoreTel Sky support is fast, effective and dependable. They provide the necessary guidance when new features are needed or modifications to existing functionality is requested.

Using ShoreTel Sky

Users and Roles

Likelihood to Renew

Overall, the TCO for ShoreTel Sky remains a value and their dependability, support and leadership in the field makes it a no brainer to stay.

Comments

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ShoreTel Sky. Great service from a great company.

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