Overall Satisfaction with ShoreTel VOIP
ShoreTel VOIP is used by the entire organization here. We utilize Contact Center for our Customer Service team and Dispatch group. We are a 24/7 utilities company so the phone system is crucial in our line of business. ShoreTel is great!!!!
- Simple to install, manage and use. I came in with no ShoreTel experience at all. We have a great partner we use as a vendor for higher level issues. For the most part, ShoreTel was a lot easier to learn...especially coming from a Cisco background.
- ShoreTel is a great solution for small to midsize companies.
- Customer Satisfaction....there is very little downtime attributed to technical issues with the ShoreTel system.
- I am very satisfied with the product as is.
- Increased productivity
- Easy to use
- Easy to troubleshoot
One thing I like about ShoreTel is that each upgrade is compatible with hardware used in previous versions. And Shoretel is still using Microsoft servers.