ShoreTel outshines the rest
Updated December 19, 2014

ShoreTel outshines the rest

Lawrence Garner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with ShoreTel VOIP

ShoreTel VOIP is used by the entire organization here. We utilize Contact Center for our Customer Service team and Dispatch group. We are a 24/7 utilities company so the phone system is crucial in our line of business. ShoreTel is great!!!!
  • Simple to install, manage and use. I came in with no ShoreTel experience at all. We have a great partner we use as a vendor for higher level issues. For the most part, ShoreTel was a lot easier to learn...especially coming from a Cisco background.
  • ShoreTel is a great solution for small to midsize companies.
  • Customer Satisfaction....there is very little downtime attributed to technical issues with the ShoreTel system.
  • I am very satisfied with the product as is.
  • Increased productivity
  • Easy to use
  • Easy to troubleshoot
One thing I like about ShoreTel is that each upgrade is compatible with hardware used in previous versions. And Shoretel is still using Microsoft servers.
We are upgrading in October. ShoreTel is everything that my organization needs and we are very happy with the product.
What type of business do you have and what do you expect your phone system to do for you.

ShoreTel VOIP Reliability