ShoreTel VOIP System Review
David Maxwell | TrustRadius Reviewer
Updated February 25, 2015

ShoreTel VOIP System Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • Conference Bridge

Overall Satisfaction with ShoreTel VOIP

Our entire organization uses ShoreTel. We use it for conferencing. We can have up to 20 users simultaneously in one conference. We alse use it for fax to email capabilities. We have also purchased the chat feature so that employees can shoot a simple chat message over to a colleague for a quick response. Our entire call center is integrated with ShoreTel. The ShoreTel call manager allows you to see an end users telephone presence whether they are available, on the phone, in a meeting, or out of the office. It is a very user friendly product.
  • ShoreTel Conferencing
  • Least cost routing
  • Shoretel Communicator Software
  • The version of chat we are using is version 1. Logs of chat sessions would be a benefit.
  • We definitely have better customer service and areas that have trunks that used to be long distance are now local calls.
We also evaluated Cisco VOIP and Avaya. Avaya wasn't as advanced and Cisco seemed similar. We watched 3 presentations and staff collectively voted for ShoreTel.
I think it would be less appropriate for small organizations as the costs of getting into it are hefty.

Using ShoreTel VOIP

I gave it this rating because we have renewed ShoreTel 4 years in a row for support.