ShoreTel Paves the Way for Lakeside Industries' Communication Highway
Overall Satisfaction with ShoreTel VOIP
We use ShoreTel at Lakeside Industries as our primary enterprise voice communications platform. 15 locations across 3 states are connected together all on a common ShoreTel system. ShoreTel allows us to reduce long distance costs and provide 4 digit extensions for every person in our organization. Our calculated ROI on our investment in ShoreTel was 18 months.
Pros
- Extension dialing throughout enterprise with directory
- Integration with Outlook
- Easy to manage, deploy and maintain
Cons
- I'd like to see better support for alternate unified messaging like Lync. The client provided in ShoreTel is adequate but others can be better.
- Calculated total hard costs of hardware and deployment was fully repaid via long distance savings, reduced lines charges and consolidation in less than 18 months. Our ROI did not account for any other benefits other than hard Telco costs.
- Providing extension dialing, universal voice mail and advanced feature sets (call routing, mobility, etc.) has made out telephone platform a productivity enhancer.
We implemented Shoretel in early 2008 (currently 6 years ago). At the time we did an extensive RFP which included proposals from Cisco, Mitel and others. We looked at costs, features and management and ShoreTel was a winner across the board for our environment and needs.
Using ShoreTel VOIP
ShoreTel VOIP Implementation
- Professional services company
Comments
Please log in to join the conversation