Updated March 26, 2015
Score 2 out of 10
Overall Satisfaction with ShoreTel Sky
- Run reports on call times and use. I run talk time reports. I use Shoretel Sky to view the amount and duration of calls made by employees. As a staffing agency recruiting is a large part of our business, the recruiters contact potential candidates by phone. We collect data of who has the most calls over 2 minutes, and who had the most outgoing calls.
- Connection quality: I am the IT representative, and employees come to me with their phone issues. Poor call quality is a big issue. They say it is hard to hear, and those with the option of the desk phone or cell phone will choose cell phone. Currently there is a group in India who cannot make outgoing calls, but I am working with M5 (ShoreTel's cloud division) to resolve this issue.
Using ShoreTel Sky
ShoreTel Sky Implementation
ShoreTel Sky Training
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Some have to be self taught, but it is helpful to go through training to understand what is possible. We have offices all over the country and internationally and not everyone uses the desk phone. There are several who only use a soft phone.