A Comprehensive Suite of Tools for Customer Engagement.
January 27, 2025

A Comprehensive Suite of Tools for Customer Engagement.

adam wolf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Sitecore XM (classic)

Modules Used

  • XP

Overall Satisfaction with Sitecore Digital Experience Platform

My teams and I leverage Sitecore DXP components for customer engagement, content operations, content management, commerce, search and personalization. We address common business problems leveraging the technology that include maximizing conversion, fast tracking content operations and discoverability.

Pros

  • High quality content management functionality
  • High quality visual component governance and syndication functionality.
  • Flexible and high quality digital asset management capabilities.
  • Strong search functionality.
  • Flexible eCommerce capabilities.

Cons

  • Sitecore could supply their own front end hosting cloud OOTB as a turnkey option for XM Cloud.
  • Sitecore Content Hub (DAM) could have additional functionality to be more comprehensive as a campaign operations tool for multithreaded campaign management.
  • Sitecore Order Cloud is SO flexible (is it too flexible?) that an OOTB implementation could be more opinionated and easier to stand up from scratch.
  • Once stood up, the framework is easy to leverage a component library hence providing great reusability and positive ROI.
  • Being able to publish content in self-service capacity (pages, content, campaigns, etc) without having to involve a SDLC has had a positive effect.
  • Content bundling in Content Hub has proven to have a strong ROI for ease of content management and syndication across multiple engagement channels.
It's extremely usable. The only reason it is a 9 instead of a 10 is that sometimes components can be difficult for end users to find due to its flexibility. Otherwise, it's extremely usable.

Do you think Sitecore Digital Experience Platform delivers good value for the price?

Yes

Are you happy with Sitecore Digital Experience Platform's feature set?

Yes

Did Sitecore Digital Experience Platform live up to sales and marketing promises?

Yes

Did implementation of Sitecore Digital Experience Platform go as expected?

Yes

Would you buy Sitecore Digital Experience Platform again?

Yes

Sitecore XM/XP or XMCloud are great solutions for building high performing, well governed web sites. Whether you want to leverage an onPrem (private cloud, PaaS) implementation or a SaaS implementation, Sitecore can be a great solution for you. It has strong access controls for user accounts and permissions for content editing, approvals and workflows and permits complete flexibility with regards to design of a UI laying on top of the framework. It has strong MVC and Headless design patterns from a coding standpoint and the two can be used in parallel for different use cases required in today's web world.

Sitecore Digital Experience Platform Feature Ratings

9.3
Campaign management
8
Cloud enablement
10
Content aggregation
10
Content classification
10
Multi-channel content personalization
9
Customer data analytics
8
DXP Third-Party Integrations
10
Multi-website management
10
Digital asset management
9
Editorial workflows and task management
9
9.3
WYSIWYG editor
10
Code quality / cleanliness
9
Admin section
9
Page templates
10
Library of website themes
9
Mobile optimization / responsive design
9
Publishing workflow
9
Form generator
9
9.4
Content taxonomy
9
SEO support
9
Bulk management
9
Availability / breadth of extensions
10
Community / comment management
10
9.0
Multi-channel customer feedback collection
9
Product usage analytics
9
Customer experience dashboard
9
Customer journey mapping
9
AI-powered recommendations
9
Website A/B testing
9
8.8
Conversion tracking
9
Test reporting
9
Funnel Analysis
8
User Segmentation
9
10.0
API
10
Internationalization / multi-language
10
10.0
Role-based user permissions
10

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