Skype for Business - It's EOL - find something else!
May 04, 2021

Skype for Business - It's EOL - find something else!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business was heavily used by my organization until Teams reached (mostly) feature parity. We still have some users that haven't completed the migration to Teams - this will be complete by the end of the month as Skype for Business Online is being phase[d] out for Microsoft Teams effective July 31, 2021. It is impossible to recommend a product that is going end of life in less than two months.

Pros

  • Included with most Microsoft 365 packages.
  • Integrates with Outlook and other Microsoft apps.

Cons

  • Integration with Skype (consumer) is terrible.
  • Interface is very old - not intuitive.
  • Doesn't support advanced call handling like Teams.
  • Skype for Business was included with our Office 365 subscription - it fit the need before people started collaborating more online.
  • Doesn't support rooms - only person to person discussion - doesn't keep up with how people work today.
Today it's impossible to recommend Skype for Business for any new customer. Online is end of life at the end of July and on-prem slowly loses support over the next few years. Switch to either Teams (Same license) or another product. In reviewing other products we chose Teams because it was included with our Microsoft Licensing and met all of our requirements.
Zoom and Ring Central are both products I would recommend over Skype for Business. If you want to have the same functionality as you had before with Skype, upgrade your environment to Teams and enjoy the new features.

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

No

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

No

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

Yes

Would you buy Skype for Business, now part of Microsoft Teams again?

No

Microsoft Teams, Zoom, Microsoft 365 (formerly Office 365)
Skype for Business is no longer well suited for anyone. As it will reach End of Life by July 31, 2021 there is no scenario that I can think of where it is appropriate to install.

Skype for Business, now part of Microsoft Teams Feature Ratings

High quality audio
5
High quality video
4
Low bandwidth requirements
5
Mobile support
5
Desktop sharing
5
Whiteboards
Not Rated
Calendar integration
8
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated

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