Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack for our small business for two main reasons. The first is day to day communication within our internal team to stay out of the inbox but still communicate and get things done. The second is with our external teams, which include an ad agency and an intregrator. It allows for quick, streamlined communication that is more effective than texting or online chat spaces but less bulky than an email in the inbox or a phone call or Zoom meeting.

Pros and Cons

Pros

Easy to use
Search tool
Channels

Cons

User experience/design

Return on Investment

Made it easier to get things done

Usability

I gave it an overall 8 out of 10 rating because it is difficult to use on mobile. I love the desktop version though and use that all the time. It gives notifications if I miss something, too. In general, I prefer the desktop version anyways because I have a larger screen and it's easier to read and respond in the platform from there.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

In general, this is great for any kind of team. Whether it's your in house people or out of house people. You can have different channels for each, plus different channels for each project or topic or theme. You can also DM on the platform privately to someone, too.

Slack Feature Ratings

Comments

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Stay out the inbox and still communicate!