Slack is an easy to use, game changing tool
Updated June 25, 2025

Slack is an easy to use, game changing tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is a necessity to communicate across colleagues, departments, partners, and collaboratively in a remote role. Slack is not only needed for general discussions and messaging, but also for operational need and data gathering. The integrations Slack has are powerful across so many different tools and workflow set ups. Using workflows, the organization was able to improve data and metrics gathering across teams. Workflows and integrations to CRM tools, Google Sheets, Knowledge bases, etc., are powerful and help reduce time spent daily.

Pros

  • Workflows are easy to create, program, and integrate
  • Messaging, huddles, to-do lists, and reminders aid in productivity
  • Integrations are seamless, easy, and efficient

Cons

  • Workflow integrations are limited and can be clunky with certain processes
  • Not all integrations are flawless and some messages get lost/don't go through
  • Data/metrics in Front directly are non-existent
  • Reduced customer service time through integrating Slack with CRM by over 60%
  • Improved metric-gathering and visibility across partnership/account management and service fulfillment data
Very easy to use, user-friendly, and easy to navigate. Learning this tool is one of the easiest across all new hires. Additionally, the more complex features in Slack are still relatively easy to use.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is an immensely powerful, necessary tool. The features and tools they continuously release continue to make Slack a formidable and needed tool in many cases. For remote work, this tool is even more necessary in creating engagement/culture. Bots and workflows further this process across fun/engagement or productivity and metric gathering.

Slack Feature Ratings

Project Management
8.7
Task Management
10
Scheduling
6
Workflow Automation
9
Mobile Access
10
Search
8
Visual planning tools
9
Communication
7.5
Chat
10
Notifications
6
Discussions
6
Surveys
8
File Sharing & Management
7.3
Versioning
5
Video files
8
Audio files
7
Access control
7
Advanced security features
9
Device sync
8

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