Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

We use Slack as our instant messenger tool. It's the primary way in which we communicate in our company, as we are spread over multiple locations. It's incredibly quick and easy. You can tell who is available and who may be away on lunch, in a meeting or annual leave through the status updates.

Pros and Cons

Pros

The mobile phone app is very good so you can receive slack notifications if you choose
It's very user friendly - easy and simple to use
The status updates are useful to see who is available
It's useful to be able to create different groups and channels

Cons

The huddle feature could be improved, it's not always good quality

Return on Investment

Improved communication between remote staff
Improved company-wide collaboration
Increased productivity due to the ability to ask questions and get responses quickly

Usability

It's very easy to use. Both visually and in terms of user experience I can't see how it could be improved.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

It is perfect for quick and easy communication between remote staff working across multiple locations. It's great for informal company communications and updates, as you can create different groups. I wouldn't use it in place of formal communications and document sending for which email would be more appropriate, as you would need to be careful with data protection.

Slack Feature Ratings

Comments

Please log in to join the conversation

Excellent tool for quick and easy communication