Item: Slack
Rating: 10
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack is used as our primary tool for internal communications
From company wide alerts and updates, to client information and feedback and for immediate huddles, all conversations are routed through Slack.
Slack becomes key to quickly address escalations, issues and provide for solutions and resolutions while maintaining integrity and also at times fun banter

Pros and Cons

Pros

Huddle for instant meetings and calls
Personal (One on One) communications
Ease of tracking messages

Cons

Better notifications
More integrations and flexibility
Ease of app integrations

Return on Investment

Able to streamline communications
Quick resolutions and feedback monitoring
Easily accessible

Usability

It's a solid strong product with a lot of features and streamlined conversations and ease of use. Flexible and user friendly

Alternatives Considered

Amazon Chime and Microsoft Teams

Slack is definitely better than teams with a much better UI and user friendly communications work flow

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

HROne HRMS Software, Google Domains

Likelihood to Recommend

Best suited for one to one conversations, group messages and org wide channels. Ability to create groups and mentions to divert attention to the right folks and employees. Through the huddle feature, quick video call meetings can be easily set up for immediate resolutions and actions by the stakeholders. Good at maintaining visibility and streamlined comms

Slack Feature Ratings

Comments

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Slack : A streamlined tool for internal comms