Item: Slack
Rating: 9
Author: Verified User

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack is our main tool for communication. We are 100% remote team, with employees in different countries such as Peru, Argentina, Mexico, Brasil.. we use Slack everyday to communicate company-wide and among the teams. We also use it to track projects, request using their forms, and more. Overall it is a great tool!

Pros and Cons

Pros

Communicate with teams
Project management
Workflows

Cons

Lists could have more follow up options
Could have more easily integrated with other tools such as hubspot, intercom
Could have surveys native on the platform

Return on Investment

Hard to measure but it is the only communication tool we have, so, very important
Allowed us to go 100% remote
New features such as lists replaced the need for other tools (ej Clickup)

Usability

It is very intuitive and easy to use. New features such as workflow could improve on intuitive, but I’m sure they are working on it. Overall is very easy to implement and for new employees to adapt.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

HubSpot CRM, Intercom, Notion

Likelihood to Recommend

Very well suited for companies that are working totally or partially remote. Communication is their key so expect a smooth usage of chats, DM, group channels and more. Very easy to use so it is suitable for small, medium or large organizations. Recently have released great features such as lists, workflows and more.

Slack Feature Ratings

Comments

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Great communication tool