Item: Slack
Rating: 10
Author: Sahil Khan

Overall Satisfaction with Slack

Use Cases and Deployment Scope

Slack at Numerator is mainly used for communication and collaboration within the organization. We can communicate directly with our colleagues or we can create a slack channel or group to communicate with more than one person. The business problem that Slack solve is internal communication by providing a great platform for teams to collaborate. As Slack can also be integrated with other third party tools like GitHub, we get timely update on Slack about the latest release on the GitHub repositories.

Pros and Cons

Pros

Slack really provides a great and easy to use user interface with good appearance option like Slack theme and custom theme.
Integration of Slack with other third party tools like JIRA, Confluence, GitHub.
Threaded conversation allows us to do a side discussion out of the main flow.

Cons

Slack should improve their huddle feature. Most of the times when I huddle someone either they are not able to hear me or I am not able to hear them, I have to again join the huddle to fix this issue.
Slack should include the option to create a table in messages, as it is sometimes required to send the text in a tabular format.
File management can be improved as it is sometimes difficult to search the old files and documents.

Return on Investment

Slack positively impacted Numerator's business by saving time on communication. Slack provide faster responses compared to email.
As Slack provide us the search feature, we can quickly search the old messages or important files in less time which increases productivity.
Too many Slack channels, threads and DMs can sometimes lead to lost information, so it needs to be managed well otherwise it can have negative impacts.

Usability

Slack provides all the major feature set required for communication purposes within the organization. We can instantly chat and huddle on DMs, channels and groups to collaborate with others. I am giving this rating because of some features of Slack which I like the most that is thread where we can continue a different discussion without interrupting the current conversation. Also Slack provides different theme options which makes the appearance of the software very good. And finally its integration with other tools and software like JIRA, Confluence, GitHub etc.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Other Software Used

Google Sheets, GitHub, Apache Airflow

Likelihood to Recommend

Slack is well suited for communication and collaboration within the organization. Every organization need a platform where different team and employees spread across time zones can communicate with ease through text or over a voice call. Slack is less appropriate for formal documentation and for sharing any sensitive information or communication.

Slack Feature Ratings

Comments

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Best tool for communication and collaboration within the organization