Slack is the best communication tool for remote work.
June 19, 2025

Slack is the best communication tool for remote work.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is our primary internal communication tool. We are a remote company that relies heavily on Slack to stay in contact with one another and share department and company-wide updates. We make heavy use of various channels, including both public and private, as well as direct messages (DMs). Overall, we could not function without Slack. I also use workflows to automate and improve certain processes.

Pros

  • Channels for teams/specific projects.
  • Threading to avoid clutter in channels.
  • Search
  • Organization of DMs, channels, notifications, etc.
  • Schedule send.

Cons

  • More options for saving for later.
  • Cleaning up the clutter of messages you've already read and responded to.
  • Audio on huddle.
  • Hard to imagine our internal working environment without Slack!
  • Creates a repository of information.
  • Easy organization around projects or topics.
Slack is straightforward and easy to use for messaging, setting up channels, and communicating with others 1-1, in small groups, or company-wide. There are some advanced features that increase the (proper) use and enjoyment of Slack and make management of messaging/tasks better. Those features are not required to get value from Slack, though.
Slack is far superior to Google Chat. There is much better organization and separation of groups/topics using channels and folders. I also believe that Slack is better than Teams. It has many integrations and functionality that make it similar, while also being more of a modern product rather than a legacy product.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is significant for companies of all sizes because the organization it brings is proper, regardless of the company's size. It is well suited for intra/inter-department communication, company-wide information, project updates and channels, simple workflow automations, direct messaging, integrations (there are so many like Google Calendar, Gdrie, Donut, Rattle, Salesforce, etc), informal chats with Huddle, Huddle screenshare, and for use on mobile devices.

Slack Feature Ratings

Project Management
8.8
Task Management
7
Scheduling
10
Workflow Automation
10
Mobile Access
9
Search
10
Visual planning tools
7
Communication
9.6
Chat
10
Notifications
9
Discussions
10
Surveys
10
Internal knowledgebase
9
File Sharing & Management
9.1
Versioning
9
Video files
9
Audio files
10
Document collaboration
8
Access control
10
Advanced security features
10
Device sync
8

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