Great value for money!
October 22, 2021
Great value for money!
Score 10 out of 10
Overall Satisfaction with Smartlook
It is used by many in the organization. With Smartlook, we can discover bugs, problems and get a better feeling of what kind of users we have on our page. We can see hotspots on pages and filter out different users. Based on this information, we can make our page better every day because we know what and where to look.
- Page speed.
- Options to filter.
- Error reading.
- To pin/save users that are important.
When we [have] some questions, my colleague can always reach them without any problems. So far, everything worked awesome. With the emails we get, you can see that they are well organized, and their support is on point. I can't really describe what happens if something stops working because it never happened yet.
We have a few filters where we can look at the top errors that the users get or where they rage click the most. Within these filters, there are user recordings where you can see each and every user within that segment. That is pretty cool. Smartlook provides a lot of information about the user, so it makes it easy to get everything set up.
Do you think Smartlook delivers good value for the price?
Are you happy with Smartlook's feature set?
Did Smartlook live up to sales and marketing promises?
Did implementation of Smartlook go as expected?
Would you buy Smartlook again?
We used a few sites that are like Smartlook, but I'm positive that they are in front of their competitors. Really nice user experience and design. The page is user-friendly and easy to navigate. So far, no problems accrued with Smartlook. A cool feature is where you have active sessions of users, which comes in handy when you deploy a new version. You can see if everything is working for the users.
Evaluating Smartlook and Competitors
- Product Features
- Product Usability
I don't believe in product reputation because the most important thing is product features and usability. Get that [at] a good price, and you get Smartlook.
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response