Great value for money!
October 22, 2021

Great value for money!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

It is used by many in the organization. With Smartlook, we can discover bugs, problems and get a better feeling of what kind of users we have on our page. We can see hotspots on pages and filter out different users. Based on this information, we can make our page better every day because we know what and where to look.
  • Page speed.
  • Heatmaps.
  • Options to filter.
  • Error reading.
  • To pin/save users that are important.
  • Better conversion rates.
When we [have] some questions, my colleague can always reach them without any problems. So far, everything worked awesome. With the emails we get, you can see that they are well organized, and their support is on point. I can't really describe what happens if something stops working because it never happened yet.
We have a few filters where we can look at the top errors that the users get or where they rage click the most. Within these filters, there are user recordings where you can see each and every user within that segment. That is pretty cool. Smartlook provides a lot of information about the user, so it makes it easy to get everything set up.
Overall, Smartlook has way more functions, it is a bit cheaper, and all the little things like user experience, designs, and flow of the page are way better. There are a lot more options so you can make the best possible page for users when they come to our site.

Do you think Smartlook delivers good value for the price?


Are you happy with Smartlook's feature set?


Did Smartlook live up to sales and marketing promises?


Did implementation of Smartlook go as expected?


Would you buy Smartlook again?


We used a few sites that are like Smartlook, but I'm positive that they are in front of their competitors. Really nice user experience and design. The page is user-friendly and easy to navigate. So far, no problems accrued with Smartlook. A cool feature is where you have active sessions of users, which comes in handy when you deploy a new version. You can see if everything is working for the users.

Using Smartlook

5 - Product, Development, QA, Analytics, Marketing
30 - The type of people that want to make the company better.
  • Funnels.
  • Heatmaps.
  • Recordings.
  • Behavior flows
  • Filter users in even more detail so we can get even more information.
It is very user-friendly and gets the job done.

Evaluating Smartlook and Competitors

Yes - Hotjar - too expensive
  • Price
  • Product Features
  • Product Usability
I don't believe in product reputation because the most important thing is product features and usability. Get that [at] a good price, and you get Smartlook.
We would look through the competition and choose based on our experience.

Configuring Smartlook

Based on my colleagues, it is very configurable.

Smartlook Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Right at the beginning, when we were choosing the right platform to use, they were very awesome.

Using Smartlook

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
  • Filter users.
  • Save segments.
  • Rage clicks.

Integrating Smartlook

Relationship with Smartlook

I heard they were really good.
I always see emails regarding Smartlook, and I think that is a good way to stay in touch with the company.
I think 1-on-1 calls and personal emails are the key.