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Great Tool for Product Development!
October 22, 2021

Great Tool for Product Development!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is being used to address UX and product development questions around how our app is being used, whether users are able to onboard and utilize features appropriately, whether bugs or issues are arising that make the app less usable, and how we can improve flow and UX based on user interaction with the app.
  • [It] helps show trends in usability.
  • Highlights trends in frequency of use, which is wonderful, because we want users to return to our app and engage.
  • Highlights any issues in onboarding or usability so that we can stay agile and adjust anything we need to right away.
  • Some recordings I've seen have started when the user is already logged in, so I missed the log-in process.
  • I would like to have more visibility into what users are typing so that I can see if they are filling in information the way I would hope.
  • I would like to have more identifying information so that I can reach out to users and assist them with issues or help them improve their profiles on our app.
  • We have been able to make our app more usable for our users.
  • [It has] increased return to the app.
  • [It has] increased engagement in app features.
I haven't needed to use Smartlook support.
It's easy to navigate and understand. I have not had many issues, find what I need while using Smartlook, and it is very useful for my purposes.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is really great if you want to have visibility into how users are utilizing your app or service, especially in places where there is confusion. We have made small adjustments, such as freezing our filter bar so that users don't endlessly scroll and then have to scroll back up to filter. It's less helpful if you want to see personal information or how users input text.