1. Home
  2. Heatmap and Session Recording Software
  3. Smartlook Reviews
  4. User Review of Smartlook
Great user insights and easy to set up and use!
October 27, 2021

Great user insights and easy to set up and use!

Axel Gislason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook across all our product development. It gives us insights into common user experience issues and gives us great feedback to improve our product.
  • Easy and intuitive interaction.
  • Cheap compared to other similar solutions.
  • Awesome insight into user behavior.
  • Easy setup with Google Tag Manager.
  • It would be awesome to get a weekly report with rage click sent via email.
  • Smartlook has helped us spot bugs that some users had, but weren't caught during QA. It was easy to notice via the rage click feature in Smartlook.
  • It has given us greater insights and visibility into the end-user experience on our website.
I haven't had any problems and haven't had to use their support, but their own documentation and website is good.
It is very easy to set up and use. You can get started within a few minutes and start to receive recordings right away.
Smartlook has all the features of the other products I have tried but was both simpler to use and cheaper.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

In my opinion, Smartlook works great with any user-facing product. It is a great tool for small and/or medium companies that want to track and see how their product is being used by real users. Getting the insights early on and being able to see how it is being used is valuable. The reason I say small or medium companies is that it gives you the possibility to watch most of the recordings yourself. I would recommend Smartlook above most other tracking metrics to be with.