Just use Excel, don't waste your money.
July 06, 2023

Just use Excel, don't waste your money.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

We use Smartsheet to record and report on all of the services provided by our organization. We are grant funded and so we need to report to our granters in very specific ways. Smartsheet allowed us to build a really complex and robust array of functions and reports to fulfill this need. We have 30 people using the software, and everything is text-based entries or attachments.
  • Works great with Zapier
  • Great for small, simple projects
  • Notifications work well
  • This is not a Database
  • Connections to any outside resource are lacking or difficult
  • Organization is restricted
  • Cannot have too many users on at the same time
  • The connections between sheets are a really big hassle
  • Often slow with 200 sheets and ~200K entries
  • Expensive for non-profits
  • Not-Scalable
  • Exporting is limited
  • Notifying users when they have something assigned to them
  • Looks like Excel
  • Secure and safe storage and Backup
  • SS caused our data entry to become very inaccurate
  • People think and organize differently this does not allow for individualized organization styles which causes a lot of problems when users impose their own organization methods

Do you think Smartsheet delivers good value for the price?

No

Are you happy with Smartsheet's feature set?

No

Did Smartsheet live up to sales and marketing promises?

No

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

No

Will probably be a waste of money and time, just use Excel. Would not recommend it for what we are using it for, it is the wrong tool for grant reporting or most kinds of reporting. I would recommend it to people wanting to trick people into using Excel over Word documents, or just for keeping company data in one nicely searchable place. Good for really non-tech savvy users who know how to do basic data entry into Excel.

Smartsheet Feature Ratings

Task Management
3
Resource Management
4
Gantt Charts
7
Scheduling
1
Workflow Automation
1
Team Collaboration
9
Support for Agile Methodology
3
Support for Waterfall Methodology
3
Document Management
3
Email integration
8
Mobile Access
9
Timesheet Tracking
Not Rated
Change request and Case Management
10
Budget and Expense Management
8
Quotes/estimates
Not Rated
Invoicing
8
Project & financial reporting
2
Integration with accounting software
Not Rated