Overall Satisfaction with SMTP2GO
Due to evolving security requirements using our Office 365/Exchange server, we were having evermore trouble sending out monthly reports and real-time info to our clients, which amounts to 40,000 messages per month. It was giving our Sys Admin person fits. I suggested using a third-party SMTP service for those purposes. I did some research and came across SMTP2GO. They offered a free trial and setup was a breeze. It became evident quickly that it was the correct solution. More than a year later, I keep expanding its usage and could not be happier.
- Manages volume SMTP messages
- Precise reporting on transmission & delivery
- Statistical charts for quick understanding of activities
- Easy management and adaptability
- Most features are accessible to average users.
- Perhaps a reorganization of features in the web management portal, but really no complaints at all here.
- Speed
- Efficiency - virtually all messages are delivered
- Ease of use, management
- Saves money on IT hours. We clock virtually zero hours/mo. for SMTP admin.
- Reduced infrastructure costs. I couldn't run our in-house system for a week for the same cost of SMTP2GO for a year.
- Improved client communication, which makes for happy customers.
SMTP2GO removes all the issues with sending out volume messages using Microsoft products and/or services. I consider SMTP2GO an essential complement to my Microsoft solutions.
Do you think SMTP2GO delivers good value for the price?
Yes
Are you happy with SMTP2GO's feature set?
Yes
Did SMTP2GO live up to sales and marketing promises?
Yes
Did implementation of SMTP2GO go as expected?
Yes
Would you buy SMTP2GO again?
Yes
Using SMTP2GO
5 - Three users are non-technical and interact with SMTP2GO to see that messages are delivered and addresses are managed properly. I develop solutions that often use SMTP. Implementing a new solution using SMTP2GO is practically effortless. The other user is our Sys Admin. They have plenty of email issues to deal with. They are most thankful for the SMTP2GO solution as it represents a near-zero time sink.
1 - I handle any in-house issues, which are virtually nil. Mostly just providing URLs to non-technical users if necessary so they can quickly access the information they need.
- Mass SMTP message delivery
- High-volume non-user account activity
- Specialty situations
- I now route all coded SMTP activity via SMTP2GO. Endpoint data is stored in the database. Should a solution need changing, the endpoint data is updated without need to update code or SMTP handling. Very convenient.
SMTP2GO Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I did not purchase premium support. I haven't ever needed it. To the extent that the non-technical users interact with SMTP2GO, they've haven't ever needed support either.