SnapEngage. Well worth it!
August 07, 2014

SnapEngage. Well worth it!

Daniel Calabrese | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Software Version


Overall Satisfaction with SnapEngage

SnapEngage was implemented for the SDR team at my last company. The chat box was placed on our product and pricing pages so that prospective buyers would engage with our sales people. The goal was to get them on the phone rather than just provide "more information". The only challenge we faced was occasional technical requests and end user support. It was a key source of opportunities for my team.
  • Easy to use interface on our website
  • Automated chat logs were sent to both the SDRs and Management
  • The ability to send chats to SDRs that had been available the longest was a great way to incentivize SDR availability
  • Even distribution of inbound chats for Reps was a challenge
  • The SFDC integration could have been a bit tighter. We turned it off as it was creating dupes with little data, though that may have been something we need to fix on our side
  • It helped get our reps on the phone with prospects quicker
  • It documented the dialogue between prospects and reps
  • None
We only used SnapEngage. I never saw enough of a problem to evaluate or switch over to other solutions.
At my current company we're evaluating chat solutions. I'm going to recommend SnapEngage as the solution for us.
We used it for our SDR team. Once implemented it was easy to use, straightforward and provided a significant source for pipeline.