Very satisfied with SoGoSurvey!
December 20, 2020

Very satisfied with SoGoSurvey!

Sven Andersson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SoGoSurvey

We use SoGoSurvey yearly for our annual customer surveys. We were looking for an easy-to-use, adaptable, easy-to-interact-with survey tool to gather feedback from our customers. It's purely initiated and used by our marketing department, but we get insights and data from our customers to help us to continuously develop.
  • Surveys are easy to create and launch with a very intuitive interface
  • Great support
  • Large variety of questions and formats
  • It would be the cost. As we are a small company and conduct only one yearly customer survey, we're obliged to go for a pro plan for two months and then cancel the account. Then repeat this process every year.
  • As we use SoGoSurvey for a yearly customer survey, we get invaluable feedback from our customers to continuously evolve and improve our services.
I've used several other survey tools, but for this specific case, I needed a somewhat more sophisticated tool for a specific and larger customer survey with several options. Also the survey needed to be company branded so customers really felt it came from us.

Do you think Sogolytics delivers good value for the price?

Yes

Are you happy with Sogolytics's feature set?

Yes

Did Sogolytics live up to sales and marketing promises?

Yes

Did implementation of Sogolytics go as expected?

Yes

Would you buy Sogolytics again?

Yes

Very usable.
Great support and quick.
Super if you're wanting an easy-to-use survey program, very adaptable, intuitive, and in line with your brand. But if you're a smaller company with somewhat less sophisticated needs and the survey does not need to be company branded, then there are other less costly tools.