Nice product to start SaaS journey with SolarWinds
April 30, 2021

Nice product to start SaaS journey with SolarWinds

Nikhil Kumar Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds ipMonitor

ipMonitor is being used to monitor the availability of network devices, servers and services remotely. Although, SolarWinds ipMonitor is not being used much our customers there are very few which are using still this is not a bad feedback since SolarWinds has other monitoring products are are quite effective and hence ipMonitor is very less used.
  • Simple monitoring configuration wizard
  • Out of the box alerts
  • SaaS Service
  • Built in reports and dashboard
  • Lack of integrated visibility with other infrastructure since they are being monitored separately
  • Product uniqueness is missing
  • in-built integration with major services are required
  • cloud infra monitoring integration is missing
  • SaaS based service helped to from infra management
  • Out of the box monitoring for infra and services
  • custom and inbuilt reporting and alerting feature
  • lack of integration with other monitoring product of SolarWinds is the only minus
Although there are very less SaaS based tools available in the market, SolarWinds is somewhere in middle as compared to other tools such as LogicMonitor and ScienceLogic. Reason being the timing of the product launch and features enhancement. However current capabilities in SolarWinds SaaS products is improving day by day still it requires some more time to become a mature product including ipMonitor. Appoptics is doing great but the competitors are doing much better in terms of marketing, feature set etc.

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Although SolarWinds ipMonitor is great tool to start the SaaS based monitoring journey with SolarWinds products but it still requires a lot of enhancement and its user base which is primarily using on-premises products of SolarWinds needs to be shifted on SaaS based platform strategically and need to motivate. ipMonitor needs to be interated with infra monitoring products such as On-Premises NAM bundle, SAM, DPA etc
Although I had not much support ticket with ipMonitor support team but I can share my overall experience with SolarWinds products and support team. I am working with SolarWinds support team since last 7 years and in last 2-3 years I have seen a significant improvement in knowledge documentation which is helping end users to troubleshoot problems by themselves. Apart from this SolarWinds phone call based support is very nice as tickets and emails might take some time but a direct phone call can get your job done quickly comparatively.
ipMonitor is well suited where there is a requirement of SaaS based fault and availability monitoring requirement and where customers do not want to purchase heavy hardware's and software to run the show. All they have to do is to subscribe ipMonitor plan and start monitoring using the simple monitoring wizard. It also has a feature of auto remediation and hence much useful

SolarWinds ipMonitor Feature Ratings

Automated network device discovery
Network monitoring
Network mapping
Customizable reports