SolarWinds works well for us!
Max Baker | TrustRadius Reviewer
February 22, 2019

SolarWinds works well for us!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Network Performance Monitor

We use Solarwinds NPM to monitor our internal IT infrastructure including servers, switching, etc. We also use it to monitor our SCADA networks including wireless links and endpoint devices. We also monitor temperatures of outdoor cabinets, wireless signal strengths for metrics, and internet connectivity from each of our respective sites.
  • NPM works very well for a standard up/down monitoring using with SNMP or their agent packages.
  • NPM works well for customized SNMP polling of devices. For example, we use it for polling specific MIBs to pull temperatures from various devices so they can be graphed.
  • NPM makes network mapping very easy.
  • Annual maintenance is brutal.
  • We used to have LEM, but we found we could only get implementation support or troubleshooting when we were up for renewal. Otherwise, we would just get told to go to the Knowledge Base and figure it out for ourselves or pay a third party contractor.
  • Backward compatibility for old versions of SQL and Windows Server are not supported. This causes some hiccups. Right now, we don't want to upgrade even though we have problems because it's not inside the support model.
We do not use NetPath at this time.
Seeing the internal workings of our switches and firewalls is always extremely helpful. SolarWinds has done a great job of giving us a better view of our network at the conceptual level.
We use extensive alerting through NPM. The out of the box alerts work very well and are easily customizable for some of our more obscure requirements. Creating custom alerts that require multiple triggers and thresholds were complicated to understand at first, but now are working wonderfully.
  • Within months of fully implementing NPM, we were able to stop some planned upgrades because we realized they weren't going to help us fix our actual issues. This saved the company approximately $30,000.
  • We are now able to visually view outages to more quickly determine their causes and more effectively triage and correct.
We evaluated WUG but were not happy with the offerings compared to SolarWinds. Although their licensing is much simpler, and their costs are considerably lower, it made more sense for us to go with SolarWinds.
NPM is a great tool with out of the box functionality. However, if you want to get into the weeds, then you should really be well versed in all things IT, otherwise you will likely run into issues and support can be lacking for customization.

SolarWinds NPM Feature Ratings

Automated network device discovery
9
Network monitoring
10
Baseline threshold calculation
6
Alerts
8
Network capacity planning
9
Packet capture analysis
9
Network mapping
10
Customizable reports
8
Wireless infrastructure monitoring
7
Hardware health monitoring
8