Avoid losing thousands in lost revenue and customers because of downtime. Pingdom is a must have.
April 27, 2020

Avoid losing thousands in lost revenue and customers because of downtime. Pingdom is a must have.

John Birks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SolarWinds Pingdom

I oversee and manage a lot of clients' performance marketing channels. I work with hundreds of affiliates, run an internal team, and consult on marketing for clients. This usually leads to multiple iterations of funnels and pages for the client and my own internal products. With so many sites being live with millions of dollars of ad spend running through them, it's extremely dire that we know all of the sites are up and operational. A site going down that we don't know about could results in a major loss of revenue, customers, and can cause traffic suppliers to ban us from their program. Having Pindgom monitoring all of these sites and notifying us via Mobile, Email, and Slack Integration has been the very key to resolving any downtime issues that are inevitable to happen. This has resulted in us avoiding any of the above situations or lost revenue.
  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
  • I think the UX could be improved some to make navigation a little easier.
  • More intuitive and granular reporting.
  • Seeing a site go down in real time allows us to take action immediately. Site downtime in a 100% online marketing world can result to millions lost. This has helped as avoid all of that.
  • Website uptime is 100% essential in our industry and we've been able to fix all downtime issues immediately as soon as Pingdom notifies us.
Their customer support is always quick and with resolution. Also, thanks to Pingdom we have completely avoided massive loss of customers and revenue by being notified immediately when a site goes down. This has enabled us to remedy the situation leading to a smooth flowing business. Plus the ability to see your average site speed helps us on the server side.

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If you own any type of site that generates sales or if you own a company that is strictly e-commerce or online, this is a must have. Downtime means loss of revenue and customers. With so many factors that can affect your uptime, this is an essential part of your tool belt.

If you're primarily brick & mortar and your site is mainly just a way for people to find you, then this isn't going to make that huge of an impact. I'd still recommend having something to monitor your site, but this is something you can easily check yourself since your website probably isn't dire to your business.

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