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Solarwinds Review
March 20, 2018

Solarwinds Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Solarwinds Remote Monitoring & Management

We used Solarwinds to manage all of our endpoints. We are a managed services company with over 2500 devices under management. All of our engineers used this extensively throughout the work day for remote management and monitoring. This program allows us access to "everything" within one single pane, resulting in us being able to do more with less.
  • Monitoring of preset thresholds
  • Email alerts
  • Auto remediation
  • Monthly reporting
  • When Solarwinds purchased this product, development was put on hold for an extended period of time
  • Sales resources are not very pleasant compared to other vendors
  • Very expensive to initially purchase
  • Ability for us to do more with less
  • Auto remediation
  • Nice monthly reports to provide to clients
Solarwinds is making a comeback, in that when it was purchased the development was put on hold for what seemed like multiple years, because of that we moved to LabTech (which I feel is superior in many ways). I've heard that Solarwinds is getting better, but still not up to par with LabTech.
If you are a managed services company, RMM is a must. The best 3 products out there for this are Solarwinds, Kaseya and LabTech. If you only manage one single smaller environment this may be overkill as Windows provides many of the same tools, but where these RMM products excel is with integrations with other products.