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Great product
May 05, 2020

Great product

Jim Kerns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)

Solarwinds Service Desk is being used by the IT and Engineering Departments.
  • Reporting
  • Ease of Use
  • Great support staff
  • Survey reporting
  • Reporting layout
  • Dashboard
  • Metrics reporting--CEO loves the reports I provide.
  • Easily deployed
  • SLA Reporting
I like Solarwinds Service Desk because of the ease of use and the response time from the support staff.
They are quick to respond and assist with any issues.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

ServiceNow, Ivanti ITSM Service Desk, powered by Heat (formerly LANDESK Service Desk), Zendesk
Solarwinds Service Desk is very easy to use once you get the hang of it. I would highly recomend it to small to medium size locations that are working within a budget.

SolarWinds Service Desk Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
Not Rated
Change management
10.0
Change requests repository
10
Change calendar
Not Rated
Service-level management
10