SolarWinds is a great tool for us to manage our IT assets and provide excellent help desk support | TrustRadius

Use Cases and Deployment Scope

We use SolarWinds Service Desk to manage and track our IT inventory as well as manage help desk requests from our staff.

Pros and Cons

Tracking help desk requests.
Managing IT assets.
Tracking problematic IT hardware.

Could be easier to search through help desk requests.

Return on Investment

Track workflow and employee productivity.
Track employee satisfaction with the IT department.

Alternatives Considered

Zendesk

Zendesk required more setup time and was more expensive.

Support Rating

8

We haven't had to request support very often.

Key Insights

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Other Software Used

VMware ESXi, Veeam Availability Suite, PRTG Network Monitor

Likelihood to Recommend

Great for generating help desk requests and assigning them to the appropriate department.