Small but mighty IT management system
January 05, 2025

Small but mighty IT management system

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Service Desk (SSD)

Solarwinds Service Desk is used to manage our day to day IT operations. This system allows our users to enter tickets, we can prioritise and respond to them. This allows us to run an efficient Issue department. We also use this stem to track and maintain assets. Having the data for our devices in one place, that can be linked to tickets, is helpful.

Pros

  • Ticket management
  • Asset management

Cons

  • Work flow customisation
  • Contact customisation
  • Save my team time
  • Organises assets
The stem is easy to use. Having transitioned from Solarwinds Web HelpDesk, the usability change was massive! This has an easy to use interface, common options are front and centre so this makes it simple for staff to dive into. The mobile app makes on the go work easy as well. Being able to snap a picture for a ticket is very helpful.
This is a great system for the price. It doesn’t have all of the bells and whistles of dinner off the bigger systems out there. But the core components are built well. This would allow a team to really embed good foundational practices in managing IT operations on a daily basis.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Solar winds service desk is well suited for a small to medium sized department. Is has all of the basics that you’d need in an ITIL compliant application. The interface makes it easy to use and the mobile app is a handy addition to do things whilst out and about.

SolarWinds Service Desk Feature Ratings

Incident and problem management
6.7
Organize and prioritize service tickets
8
Expert directory
6
Service restoration
6
Self-service tools
7
ITSM collaboration and documentation
6
ITSM reports and dashboards
7
ITSM asset management
7.5
Configuration mangement
8
Policy and contract enforcement
7
Change management
7.0
Change requests repository
7
Change calendar
7
Service-level management
7

Comments

More Reviews of SolarWinds Service Desk

  1. Home
  2. IT Service Management (ITSM) Tools
  3. SolarWinds Service Desk Reviews
  4. User Review of SolarWinds Service Desk