Secure, feature rich and easy to use.
Updated October 28, 2021

Secure, feature rich and easy to use.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sophos UTM

Sophos UTM is being used as our primary Firewall at all of our offices. We also have it set up with an Encrypted site to site VPN tunnel between each office. It is allowing our remote office to use the local applications at our main office. Non-office remote workers connect using the VPN client on the desktops. Sophos UTM filters all web, FTP email, etc. entering our build. It allows us to set up group-based policies, integrates well will AD, and provides a level of security we didn't have before. We chose Sophos UTM as we wanted a product that combined well we Sophos Central.
  • Sophos Central Integration.
  • Easy to manage.
  • Frequent updates.
  • Secure.
  • Customer Support wait times.
  • AD group integration has problems.
  • VPN Failover groups can cause issues reconnecting VPN.
  • Security
  • Central Management
  • Support
  • Sophos has provided a secure Firewall for us.
  • Integration with Sophos Central makes it easier to manage both.
  • Site to site VPN Failover groups has caused more trouble than it's worth.
  • High availability doesn't recognize when you are restarting for an update.
We replaced our SonicWall with a Sophos UTM. The SonicWall didn't do half of the things the Sophos UTM can do. We wanted an all in one solution that was increased security and was easy to use. Managing Sophos compared to Sonicwall has been so much easier. It has saved us a lot of time. I find everything from Firewall rules to set up networks to be easier.

Do you think Sophos UTM delivers good value for the price?


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Did Sophos UTM live up to sales and marketing promises?


Did implementation of Sophos UTM go as expected?


Would you buy Sophos UTM again?


Sophos UTM has products suited for businesses of many sizes. We have around 90 users and 4 Offices. The site to site connection is excellent. It allows users to use local apps and databases at our head office. The site to site was a breeze to set up as well. For anyone looking for a secure UTM that offers site to site tunnels, this product is excellent.

Sophos UTM Support

The week link of Sophos UTM is the customer support. I haven't had to use it often, but when I do, the wait times can easily be an hour or two. Once I am talking to someone, the support is excellent. The support agents are knowledgeable and can quickly diagnose the issue and get you to a resolution.