WorkRamp

Score6.9 out of 10

22 Reviews and Ratings

What is WorkRamp?

WorkRamp, from the company of the same name in San Francisco, is presented as an end-to-end training platform for educating employees and customers at scale. WorkRamp offers solutions for sales (e.g. sales coaching, sales bootcamp), customer success and support, and also customers, to train users of the service on product usage, product pitch (sales), as well as provide in-context support to CS agents. It can be used to launch learning academies as well.

Categories & Use Cases

Media

Screenshot of Content Collaboration Tools for Editors

Screenshot of Live Training Events (Instructor-Led)

Screenshot of Pitch & Chat Certifications

Screenshot of Data Visualizations: In-App Reporting

1 / 6

Screenshot of Learner Path (Onboarding)

Assignments
Users can assign courses/curricula to individuals or groups, with due dates.
Category average: 7.9
Social learning
Includes features for collaboration and knowledge sharing among peers.
Category average: 7.6
Course authoring
Users can develop and assemble online learning content.
Category average: 7.9

Player/Portal
Students or employees can engage with content and take courses using this interface, which may be called a player or portal.
Category average: 8.2
Mobile friendly
Students or employees can access content from mobile devices. Course authors can develop responsive learning content.
Category average: 7.7
Learning reporting & analytics
Provides insights into course completion, engagement with learning content, etc.
Category average: 7.6

Erin Gracyalny View profile

Customer Success Manager in Customer Service at Propel (51-200 employees employees)

Use Cases and Deployment Scope

We use WorkRamp to educate our internal employees when they are new, and also for rolling out new features or training modules across the company. In addition, we also use it as an onboarding tool for our external partners. The main business problem we address is the onboarding process for new hires, but we also use it to educate existing employees from time to time.

Pros

Flow of information
Ease of use
Segmenting information

Cons

Searchability
Repeatability

Most Important Features

Ease of use
Training reminders
Segmentation for different teams

Return on Investment

Increased knowledge for employees
Shared knowledge for partners
Quicker onboarding

Alternatives Considered

Skilljar Customer Education Software and Guru.com

Other Software Used

Nitro Productivity Suite, Spiff

Verified User

Account Manager in Sales (1001-5000 employees employees)

Use Cases and Deployment Scope

We use WorkRamp for employee onboarding and continuous training. It allows us to consolidate our knowledge bank and organize it into bite-sized segments for our employees to consume at their own pace. It is very easy to use and create new training modules so the scope of business cases are truly limitless, given the flexibility of that platform.

Pros

Employee onboarding
Continuous Training
Ad Hoc Training Assignments

Cons

Tracking of progress completion glitches and doesn't accurately record the progress made when sessions time out

Return on Investment

WorkRamp has allowed us to roll out training, faster and more seamless
We can onboard employees faster

Usability

Courtneay Lewis View profile

Customer Support Executive in Customer Service at Our Place (51-200 employees employees)

Use Cases and Deployment Scope

We use WorkRamp as a resource to create and hold all of our learning and training resources for certain departments in the company. WorkRamp alleviates the many links and websites we had to keep track of to find information throughout the departments and brought them all to one location which allows us easier assess to answer questions in the customer service department for me.

Pros

WorkRamp is very easy to read and maneuver the site.
WorkRamp allows you to upload or create learning resources very easily.
WorkRamp makes it very easy to find tagged information for different departments.

Cons

Auto tagging resources by keywords being used can be helpful to the party in charge of maintaining the information.

Most Important Features

The amount of storage.
The ability to tag resources.

Return on Investment

We are much more knowledgeable in our respective teams and across departments regarding what each team is working on or has control over.

Verified User

Program Manager in Sales (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use WorkRamp to onboard new employees, train sales reps on sales plays, and use the platform for continued education.

Pros

Customer service.
Drag-and-drop course creation.
Great UX/UI for both users and admin.
Salesforce integration.

Cons

Reporting.
Automation.

Most Important Features

Access to learning based on user groups.
Great customer service.
Consistent improvement in product and roadmap.
Quizzing and certification.

Return on Investment

Decreased time to ramp.
Time saved - Access to learning without needing to go to PMMs or other knowledge experts.

Alternatives Considered

Bigtincan

Other Software Used

Guru, Google Drive

Docebo Learning Platform

Seismic Learning

Skilljar by Gainsight

WorkRamp

What is WorkRamp?

Categories & Use Cases

Media

Key Features

Top Performing Features

Assignments

Social learning

Course authoring

Areas for Improvement

Player/Portal

Mobile friendly

Learning reporting & analytics

Reviews

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Alternatives Considered

Other Software Used

Related Products