Spiceworks: Low cost, versatile and easy to use
December 11, 2018
Spiceworks: Low cost, versatile and easy to use
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
We use Spiceworks as a Help Desk ticketing system for our IT dept. We primarily use it for our dept. but have opened it up to some end users.
- Tracks issues
- Allows us to categorize tickets
- Provides some metrics for ticket resolution
- Slow response time when logging in
- Does a better job with windows assets that mac assets
- I would say this product has neutral impact. As a Google School we utilize some Google features for some things that we might otherwise utilize in Spiceworks.
I was not directly involved in the evaluation but I know that cost (free) was a large driver in the choice of Spiceworks. I have used WebHelpDesk which at that time was somewhat Mac-centric and as an Apple Administrator that feature was appreciated.