TrustRadius
Most effective and powerful ticketing platform
https://www.trustradius.com/help-deskSpiceworksUnspecified8.4188101
Martha Batruny profile photo
July 15, 2019

Most effective and powerful ticketing platform

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spiceworks

I would say Spiceworks is very easy to set up. It is no doubt simple but most functional tool. It's clean, clear and polished interface is highly appreciable. It consists of incredibly amazing monitoring features. It is indeed incomparable free IT software with plenty of benefits. It works more than our expectations. It comprises of a variety of customization options with wonderful performance.
  • It is super duper easy to use.
  • It is extremely easy to implement.
  • Best ways for handling tickets.
  • It's could version needs some improvement.
  • The email notifications do not have that much unwanted stuff.
  • Wonderful tool for tracking tickets.
  • It provides user-friendly environment.
  • Cost effective product.
It was good software but Zoho lacks advanced features. If I compare Zoho and Spiceworks, I would say Spiceworks keeps the more powerful and useful product.
Spiceworks can be used with even low budget. It is well suited to our business and
fulfills all the requirements of our company. It is 100% recommended to other
customers.

Spiceworks Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Subscription-based notifications
9
ITSM collaboration and documentation
9
Ticket creation and submission
9
Ticket response
10
External knowledge base
9
Internal knowledge base
10
Customer portal
10
IVR
9
Social integration
9
Email support
9
Help Desk CRM integration
10